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AlertMeFirst
is a Web service,
which means there is no software to download and no hardware
to purchase. Simply subscribe to the service and receive a
personal and confidential online account, which you can access
from any Internet connection at any time. Included with your
subscription are the following categories of services:
For information on advanced
reporting and multi-site monitoring, contact us.
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AlertMeFirst
provides remote monitoring of your Internet devices, giving you a perspective
of your Web site performance that is similar to that of your
customers. This customer perspective is gained by performing
monitoring using computers that are connected to the Internet,
just like your customers are.
These
remote computers regularly perform an IPQ (Internet Protocol
Query) on each of the Internet devices that you specify in
the Web-based AlertMeFirst configuration tool. In other words,
AlertMeFirst provides a simulation of your customers’
experience. For example, when monitoring your Web site performance,
AlertMeFirst simulates browser visits to your site.
You
have complete control over how often our monitoring computers
perform IPQs on your Internet devices-choose any of 6 frequencies
ranging from 2 minutes to 60 minutes. You can add and delete
devices whenever you wish, edit the settings of a current
device, and de-activate/re-activate the monitoring at anytime
with the click of a mouse.
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When
an IPQ results in a poor Web site performance or availability
response, the AlertMeFirst monitoring computers send an email
or page alert to the location(s) you have specified. You can
customize these alerts (under what circumstances they are
sent, how often they are sent etc.) as much as you need.
The
default is to send an alert when a device is not responding.
However, you can also set the threshold on response times
for alerting. You might do this for Internet devices subject
to spikes in demand or experiencing overall site performance
problems. The other option is to receive an alert when a device
is not responding properly. For example, you can specify a
certain word or phrase that should always be present on a
particular page—if AlertMeFirst does not find the word
when it performs the IPQ, an alert is sent.
You
can add an unlimited number of contacts to your account and
specify which devices each contact would like to receive alerts
for. You can also select specific hours and days during the
week when our system can send alerts.
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As
soon as an alert is issued, AlertMeFirst performs a trace route
and sends it to those who received the alert. A trace route
is generally used in troubleshooting TCP/IP connectivity, and
contains information that can help pinpoint problems in an Internet
path. |
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After
an alert has been sent, AlertMeFirst continues to perform remote
monitoring of the Internet device. When AlertMeFirst finds the
device or site to be once again available and performing properly,
it sends a confirmation message to the assigned contacts. |
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AlertMeFirst
records each IPQ result and gives you access to live on-line
graphs of this site performance data so you know exactly how
all your devices are performing and what kind of site performance
your customers are experiencing. |
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All
the daily IPQ results are summarized into overall service level
information. At a glance, you can see which days your system
experienced problems and which days your system ran at 100%.
You can also see Web site performance data such as fastest,
slowest and average response times for each day. |
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