 |
|
Features
AlertMeFirst is a Web service, which means there is no software to download and no hardware to purchase. Simply subscribe to the service and receive a personal and confidential online account, which you can access from any Internet connection at any time. Included with your subscription are the following categories of services:
Benefits From Using AlertMeFirst Services? As soon as the AlertMeFirst monitoring services detect a problem with any of your Internet devices, it sends an alert to the contacts on your list. The sooner a Web site performance or availability problem is recognized, the sooner it can be fixed. AlertMeFirst is a critical aspect of keeping your online business up and running, avoiding lost revenues and poor customer service levels. Monitoring AlertMeFirst provides remote monitoring of your Internet devices, giving you a perspective of your Web site performance that is similar to that of your customers. This customer perspective is gained by performing monitoring using computers that are connected to the Internet, just like your customers are. These remote computers regularly perform an IPQ (Internet Protocol Query) on each of the Internet devices that you specify in the Web-based AlertMeFirst configuration tool. In other words, AlertMeFirst provides a simulation of your customers’ experience. For example, when monitoring your Web site performance, AlertMeFirst simulates browser visits to your site. You have complete control over how often our monitoring computers perform IPQs on your Internet devices-choose any of 6 frequencies ranging from 2 minutes to 60 minutes. You can add and delete devices whenever you wish, edit the settings of a current device, and de-activate/re-activate the monitoring at anytime with the click of a mouse. Alerting When an IPQ results in a poor Web site performance or availability response, the AlertMeFirst monitoring computers send an email or page alert to the location(s) you have specified. You can customize these alerts (under what circumstances they are sent, how often they are sent etc.) as much as you need. The default is to send an alert when a device is not responding. However, you can also set the threshold on response times for alerting. You might do this for Internet devices subject to spikes in demand or experiencing overall site performance problems. The other option is to receive an alert when a device is not responding properly. For example, you can specify a certain word or phrase that should always be present on a particular page—if AlertMeFirst does not find the word when it performs the IPQ, an alert is sent. You can add an unlimited number of contacts to your account and specify which devices each contact would like to receive alerts for. You can also select specific hours and days during the week when our system can send alerts. Diagnostics As soon as an alert is issued, AlertMeFirst performs a trace route and sends it to those who received the alert. A trace route is generally used in troubleshooting TCP/IP connectivity, and contains information that can help pinpoint problems in an Internet path. Status Updates After an alert has been sent, AlertMeFirst continues to perform remote monitoring of the Internet device. When AlertMeFirst finds the device or site to be once again available and performing properly, it sends a confirmation message to the assigned contacts. Performance Statistics AlertMeFirst records each IPQ result and gives you access to live on-line graphs of this site performance data so you know exactly how all your devices are performing and what kind of site performance your customers are experiencing. Weekly Performance Statistics You will be kept abreast of what has happened to your monitored devices each week. AlertMeFirst does this by sending you or the designated person an email about the health status of your monitored devices. See a sample. Service Level Information All the daily IPQ results are summarized into overall service level information. At a glance, you can see which days your system experienced problems and which days your system ran at 100%. You can also see Web site performance data such as fastest, slowest and average response times for each day. |