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Frequently Asked Questions About Our Service
Who is AlertMeFirst? AlertMeFirst is a Web Service Provider of external third-party monitoring, detecting, and alerting services that help businesses optimize the performance of their Internet devices; improving their customer service and managing their Service Level Agreements (SLAs). What Monitoring Services Does AlertMeFirst Provide? AlertMeFirst provides remote Web site monitoring that allows you to monitor the performance and availability of your Web site, as well as that of any of your other Internet devices, on a 24/7 basis. Some of the monitoring services provided by AlertMeFirst include Web site monitoring, server monitoring, network monitoring and Web site performance monitoring. Why is External Monitoring So Critical? External Internet monitoring or Web site monitoring allows you to pinpoint the Web site performance problems that your customers would experience, that may not be seen from inside your network. Many factors can impact Web site performance and Web site availability, resulting in lost credibility and sales, including:
By using our remote diagnostic server to regularly analyze and monitor your network, you will better be able to manage and maintain your service level agreements. The end result will be a more efficient network and an increase in customer satisfaction. How Can I Benefit From Using AlertMeFirst Services? As soon as the AlertMeFirst monitoring services detect a problem with any of your Internet devices, it sends an alert to the contacts on your list. The sooner a Web site performance or availability problem is recognized, the sooner it can be fixed. AlertMeFirst is a critical aspect of keeping your online business up and running, avoiding lost revenues and poor customer service levels. What is the Cost of Downtime? Each year problems with Web site performance and availability (or Internet “downtime”) costs North American business over $4 billion dollars! What does an hour of Internet downtime cost you? See what the experts say the average cost and duration of unplanned downtime is. For as little as $24 a month, AlertMeFirst can provide remote monitoring services that minimize your online risk and secure your online investment. With the high cost of downtime, you can’t afford NOT to have AlertMeFirst! Does AlertMeFirst Affect My Security? AlertMeFirst remote monitoring services do not require you to install software or open additional ports on your firewall. We access your Internet devices the same way your customers do. Our remote monitoring services are totally transparent to your infrastructure and do not impose any security risk or burden on your staff or equipment. Click here to learn how our technology works. My service provider monitors my system. Why should I use AlertMeFirst? If your Service Provider (ISP) can't see your Web site externally, they may never know the problems that your clients are experiencing. AlertMeFirst provides remote monitoring and therefore sees your Web site externally, just like your clients do. AlertMeFirst provides services that your ISP cannot. For example, many of our subscribers have told us that their email service - not their Web site - is their single most important Internet service. With AlertMeFirst you have the flexibility of monitoring any Internet device that is critical to your business, despite the location of that server or service. As your business continues to rely on Internet connected services, you may even choose to add monitors for services that you don't personally manage, but are still critical to your company's day-to-day operation (such as a supplier's online database). How do I purchase AlertMeFirst? The AlertMeFirst service is available via online subscription at this Web site. The Signup Wizard will prompt you to enter your contact and payment information. At the end of the subscription process, the system will assign you to a personal and confidential login name and password that you use to enter your account. Simply login to your account and set-up the devices you want to have monitored and the people (contacts) you wish to receive alerts. Contact us if you need assistance subscribing or setting up your account. What are my payment options? The Subscription Wizard will ask you whether you wish to pay monthly by credit card or cheque. There are no monthly administration fees when paying by credit card. When paying by cheque there is a $5 monthly administration fee for us to send invoices electronically and a $15 monthly administration fee for us to send a hard copy of the invoice through normal postal service. You also have the option of prepaying 6 months or one year via credit card or cheque. When prepaying, the monthly administration fees are waived and a discount is applied. Contact us for details. What if I am unhappy with the service? You can cancel the service with 7 days notice. To cancel, simply email your request to sales@alertmefirst.com. There are no cancellation fees. |